Contracting authority

Contracting authority:

Kent County Council (t/a Procurement Services)

Public Procurement Organisation Number:

PYCX-4938-CCHM

Address:

1 Abbey Wood Road
West Malling
ME19 4YT
UK

Contact name:

Jennifer Ware

Email:

jennifer.ware@csltd.org.uk

Telephone:

Not provided

Website:

Not provided

Organisation type:

REGIONAL_AUTHORITY

Devolved regulations that apply:

None

Procedure

Procedure type:

Open procedure

Preliminary market engagement conducted:

Yes

Tenders received:

0

Tenders assessed:

0

Tenders from SMEs:

0

Tenders from VCSEs:

0

Special regime:

None

Scope

Title:

Digital Transformation Solutions and Enterprise Services

Reference number:

Y26006

Main procurement category:

SERVICES

Description:

This Framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking to deliver digital transformation, operational modernisation, and strategic reform. It supports both targeted interventions and end-to-end delivery models across core service areas.
To view this notice, please click here:
https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=982769817

Total value (estimated):

GBP 700,000,000 excluding VAT

GBP 840,000,000 including VAT

Maximum number of lots a supplier can bid for:

Not provided

Maximum number of lots a supplier can be awarded:

Not provided

Description of how multiple lots may be awarded:

Not provided

Lots

Description:

This Lot covers services including, but not limited to, the design, delivery, and improvement of digital services and platforms across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Agile delivery and multidisciplinary teams
•AI, RPA, chatbots, and workflow automation
•Behavioural insights and user research
•Consultancy
•CRM systems, customer portals, and online journeys
•Digital inclusion and accessibility
•Digital strategy and service design
•Low-code / no-code platforms
•Legacy system replacement and integration
•Operational support including hybrid mail services

Suitable for SMEs:

Yes

Suitable for VCSEs:

No

Value (estimated):

GBP 175,000,000 excluding VAT

GBP 210,000,000 including VAT

Contract dates (estimated):

01/02/2026 to 31/01/2030

CPV classifications:

72000000 - IT services: consulting, software development, Internet and support.

72200000 - Software programming and consultancy services.

72220000 - Systems and technical consultancy services.

72221000 - Business analysis consultancy services.

72223000 - Information technology requirements review services.

72224000 - Project management consultancy services.

72230000 - Custom software development services.

72240000 - Systems analysis and programming services.

72250000 - System and support services.

72253000 - Help-desk and support services.

72260000 - Software-related services.

72261000 - Software support services.

72262000 - Software development services.

72263000 - Software implementation services.

72266000 - Software consultancy services.

72300000 - Data services.

72510000 - Computer-related management services.

72590000 - Computer-related professional services.

72600000 - Computer support and consultancy services.

79417000 - Safety consultancy services.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Pricing / Weighting: 30

Name: Social Value / Weighting: 10

Name: Quality / Weighting: 60

Description:

This Lot covers services including, but not limited to, the design, delivery, and management of digital infrastructure, cloud environments, and cyber security across public sector organisations. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Cloud infrastructure, migration, hosting, and hybrid IT models
•Consultancy
•Cyber security audits, SOC, and penetration testing
•Disaster recovery and business continuity
•Integration with estates and smart building technologies
•IT operations automation (e.g. predictive maintenance)
•Managed IT services and support desks
•Network and device management
•Smart workplace and connectivity solutions

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 175,000,000 excluding VAT

GBP 210,000,000 including VAT

Contract dates (estimated):

01/02/2026 to 31/01/2030

CPV classifications:

48000000 - Software package and information systems.

72000000 - IT services: consulting, software development, Internet and support.

72100000 - Hardware consultancy services.

72200000 - Software programming and consultancy services.

72212000 - Programming services of application software.

72212200 - Networking, Internet and intranet software development services.

72220000 - Systems and technical consultancy services.

72222300 - Information technology services.

72250000 - System and support services.

72260000 - Software-related services.

72500000 - Computer-related services.

72600000 - Computer support and consultancy services.

72800000 - Computer audit and testing services.

73000000 - Research and development services and related consultancy services.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Pricing / Weighting: 30

Name: Social Value / Weighting: 10

Name: Quality / Weighting: 60

Description:

This Lot covers services including, but not limited to, the transformation and management of public sector people operations, payroll, pensions, and procurement/payment functions. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•AI tools for financial analytics
•AI tools for workforce planning
•Consultancy
•Digital Interviewing Solutions
•ERP/finance system integration and workflow design
•HR strategy and workforce transformation
•Learning & development, performance management
•Managed payroll and pensions services
•Payment services (e.g. BACS, payment gateways, Open Banking)
•Purchase-to-Pay (P2P) and invoice automation platforms
•Recruitment and onboarding platforms
•TUPE and workforce transition support

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 100,000,000 excluding VAT

GBP 120,000,000 including VAT

Contract dates (estimated):

01/02/2026 to 31/01/2030

CPV classifications:

66100000 - Banking and investment services.

66110000 - Banking services.

66120000 - Investment banking services and related services.

66140000 - Portfolio management services.

66171000 - Financial consultancy services.

66520000 - Pension services.

66522000 - Group pension services.

79200000 - Accounting, auditing and fiscal services.

79210000 - Accounting and auditing services.

79211110 - Payroll management services.

79212000 - Auditing services.

79221000 - Tax consultancy services.

79222000 - Tax-return preparation services.

79600000 - Recruitment services.

79610000 - Placement services of personnel.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Pricing / Weighting: 30

Name: Social Value / Weighting: 10

Name: Quality / Weighting: 60

Description:

This Lot covers services including, but not limited to, the use of technology, data, and automation to support smart estates management, statutory compliance, and Net Zero delivery. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Asset register digitisation and lifecycle planning
•Building Management Systems (BMS) and automation
•CAFM platforms for planned and reactive maintenance
•Consultancy
•Estates dashboards and compliance tracking
•Integration with digital and finance infrastructure
•IoT sensors (e.g. fire, legionella, occupancy, energy)
•Predictive maintenance and analytics platforms
•Smart lighting, heating and energy optimisation systems

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 125,000,000 excluding VAT

GBP 150,000,000 including VAT

Contract dates (estimated):

01/02/2026 to 31/01/2030

CPV classifications:

35120000 - Surveillance and security systems and devices.

45310000 - Electrical installation work.

50700000 - Repair and maintenance services of building installations.

70300000 - Real estate agency services on a fee or contract basis.

71314300 - Energy-efficiency consultancy services.

72224000 - Project management consultancy services.

77314000 - Grounds maintenance services.

79418000 - Procurement consultancy services.

79993100 - Facilities management services.

90500000 - Refuse and waste related services.

90700000 - Environmental services.

90910000 - Cleaning services.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Pricing / Weighting: 30

Name: Social Value / Weighting: 10

Name: Quality / Weighting: 60

Description:

This Lot covers services including, but not limited to, strategic consultancy, organisational reform, and major transformation programme support across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Business case development (Five Case Model / Green Book)
•Equality, diversity, inclusion, and digital inclusion strategies
•Governance, devolution, and partnership planning
•ICS and health & care integration strategies
•Innovation advisory and system redesign
•Net Zero strategy and cross-sector collaboration
•Organisational strategy and operating model reviews
•Portfolio and programme management
•Regeneration, levelling up, and place-based design

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 125,000,000 excluding VAT

GBP 150,000,000 including VAT

Contract dates (estimated):

01/02/2026 to 31/01/2030

CPV classifications:

73220000 - Development consultancy services.

75100000 - Administration services.

79315000 - Social research services.

79400000 - Business and management consultancy and related services.

79410000 - Business and management consultancy services.

79411000 - General management consultancy services.

79411100 - Business-development consultancy services.

79412000 - Financial management consultancy services.

79413000 - Marketing management consultancy services.

79414000 - Human resources management consultancy services.

79415000 - Production management consultancy services.

79416000 - Public relations services.

79418000 - Procurement consultancy services.

79419000 - Evaluation consultancy services.

79421000 - Project-management services other than for construction work.

79430000 - Crisis management services.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Pricing / Weighting: 30

Name: Social Value / Weighting: 10

Name: Quality / Weighting: 60

Documents

Associated tender documents:

Not provided

Technical specifications:

Not provided

Submission

Enquiry deadline:

20/10/2025 Time: 14:00

Tender submission deadline:

03/11/2025 Time: 17:00

Submission address and any special instructions:

https://www.delta-esourcing.com

An electronic auction will be used:

No

Languages that may be used for submission:

English

Award decision date (estimated):

05/01/2026

Other information

Legal and financial capacity conditions of participation:

Not provided

Technical ability conditions of participation:

Not provided

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP):

Not provided

Government Procurement Agreement (GPA):

Not provided

A conflicts assessment has been prepared and revised:

Yes

Other organisations