Procurement Services: Digital Transformation Solutions and Enterprise Services

UK-West Malling: Development consultancy services.

Scope

Description: This Framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking to deliver digital transformation, operational modernisation, and strategic reform. It supports both targeted interventions and end-to-end delivery models across core service areas.
To view this notice, please click here:
https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=982769817

Total value (estimated):

GBP 700,000,000 excluding VAT GBP 840,000,000 including VAT

Lots

Lot 1 : Digital and Service Transformation
Description: This Lot covers services including, but not limited to, the design, delivery, and improvement of digital services and platforms across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Agile delivery and multidisciplinary teams
•AI, RPA, chatbots, and workflow automation
•Behavioural insights and user research
•Consultancy
•CRM systems, customer portals, and online journeys
•Digital inclusion and accessibility
•Digital strategy and service design
•Low-code / no-code platforms
•Legacy system replacement and integration
•Operational support including hybrid mail services
Value (estimated):
GBP 175,000,000 excluding VAT GBP 210,000,000 including VAT
Contract dates (estimated)
01/02/2026 to 31/01/2030
CPV Classifications:
72000000 - IT services: consulting, software development, Internet and support. 72200000 - Software programming and consultancy services. 72220000 - Systems and technical consultancy services. 72221000 - Business analysis consultancy services. 72223000 - Information technology requirements review services. 72224000 - Project management consultancy services. 72230000 - Custom software development services. 72240000 - Systems analysis and programming services. 72250000 - System and support services. 72253000 - Help-desk and support services. 72260000 - Software-related services. 72261000 - Software support services. 72262000 - Software development services. 72263000 - Software implementation services. 72266000 - Software consultancy services. 72300000 - Data services. 72510000 - Computer-related management services. 72590000 - Computer-related professional services. 72600000 - Computer support and consultancy services. 79417000 - Safety consultancy services.
   
Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Pricing / Weighting: 30
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Quality / Weighting: 60



Lot 2 : IT, Cloud, and Cyber Services
Description: This Lot covers services including, but not limited to, the design, delivery, and management of digital infrastructure, cloud environments, and cyber security across public sector organisations. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Cloud infrastructure, migration, hosting, and hybrid IT models
•Consultancy
•Cyber security audits, SOC, and penetration testing
•Disaster recovery and business continuity
•Integration with estates and smart building technologies
•IT operations automation (e.g. predictive maintenance)
•Managed IT services and support desks
•Network and device management
•Smart workplace and connectivity solutions
Value (estimated):
GBP 175,000,000 excluding VAT GBP 210,000,000 including VAT
Contract dates (estimated)
01/02/2026 to 31/01/2030
CPV Classifications:
48000000 - Software package and information systems. 72000000 - IT services: consulting, software development, Internet and support. 72100000 - Hardware consultancy services. 72200000 - Software programming and consultancy services. 72212000 - Programming services of application software. 72212200 - Networking, Internet and intranet software development services. 72220000 - Systems and technical consultancy services. 72222300 - Information technology services. 72250000 - System and support services. 72260000 - Software-related services. 72500000 - Computer-related services. 72600000 - Computer support and consultancy services. 72800000 - Computer audit and testing services. 73000000 - Research and development services and related consultancy services.
   
Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Pricing / Weighting: 30
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Quality / Weighting: 60



Lot 3 : People, Payroll, Pensions and Financial operations
Description: This Lot covers services including, but not limited to, the transformation and management of public sector people operations, payroll, pensions, and procurement/payment functions. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•AI tools for financial analytics
•AI tools for workforce planning
•Consultancy
•Digital Interviewing Solutions
•ERP/finance system integration and workflow design
•HR strategy and workforce transformation
•Learning & development, performance management
•Managed payroll and pensions services
•Payment services (e.g. BACS, payment gateways, Open Banking)
•Purchase-to-Pay (P2P) and invoice automation platforms
•Recruitment and onboarding platforms
•TUPE and workforce transition support
Value (estimated):
GBP 100,000,000 excluding VAT GBP 120,000,000 including VAT
Contract dates (estimated)
01/02/2026 to 31/01/2030
CPV Classifications:
66100000 - Banking and investment services. 66110000 - Banking services. 66120000 - Investment banking services and related services. 66140000 - Portfolio management services. 66171000 - Financial consultancy services. 66520000 - Pension services. 66522000 - Group pension services. 79200000 - Accounting, auditing and fiscal services. 79210000 - Accounting and auditing services. 79211110 - Payroll management services. 79212000 - Auditing services. 79221000 - Tax consultancy services. 79222000 - Tax-return preparation services. 79600000 - Recruitment services. 79610000 - Placement services of personnel.
   
Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Pricing / Weighting: 30
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Quality / Weighting: 60



Lot 4 : Estates, Facilities and Asset Management Technology
Description: This Lot covers services including, but not limited to, the use of technology, data, and automation to support smart estates management, statutory compliance, and Net Zero delivery. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Asset register digitisation and lifecycle planning
•Building Management Systems (BMS) and automation
•CAFM platforms for planned and reactive maintenance
•Consultancy
•Estates dashboards and compliance tracking
•Integration with digital and finance infrastructure
•IoT sensors (e.g. fire, legionella, occupancy, energy)
•Predictive maintenance and analytics platforms
•Smart lighting, heating and energy optimisation systems
Value (estimated):
GBP 125,000,000 excluding VAT GBP 150,000,000 including VAT
Contract dates (estimated)
01/02/2026 to 31/01/2030
CPV Classifications:
35120000 - Surveillance and security systems and devices. 45310000 - Electrical installation work. 50700000 - Repair and maintenance services of building installations. 70300000 - Real estate agency services on a fee or contract basis. 71314300 - Energy-efficiency consultancy services. 72224000 - Project management consultancy services. 77314000 - Grounds maintenance services. 79418000 - Procurement consultancy services. 79993100 - Facilities management services. 90500000 - Refuse and waste related services. 90700000 - Environmental services. 90910000 - Cleaning services.
   
Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Pricing / Weighting: 30
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Quality / Weighting: 60



Lot 5 : Strategic Consultancy and Public Sector Reform
Description: This Lot covers services including, but not limited to, strategic consultancy, organisational reform, and major transformation programme support across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Business case development (Five Case Model / Green Book)
•Equality, diversity, inclusion, and digital inclusion strategies
•Governance, devolution, and partnership planning
•ICS and health & care integration strategies
•Innovation advisory and system redesign
•Net Zero strategy and cross-sector collaboration
•Organisational strategy and operating model reviews
•Portfolio and programme management
•Regeneration, levelling up, and place-based design
Value (estimated):
GBP 125,000,000 excluding VAT GBP 150,000,000 including VAT
Contract dates (estimated)
01/02/2026 to 31/01/2030
CPV Classifications:
73220000 - Development consultancy services. 75100000 - Administration services. 79315000 - Social research services. 79400000 - Business and management consultancy and related services. 79410000 - Business and management consultancy services. 79411000 - General management consultancy services. 79411100 - Business-development consultancy services. 79412000 - Financial management consultancy services. 79413000 - Marketing management consultancy services. 79414000 - Human resources management consultancy services. 79415000 - Production management consultancy services. 79416000 - Public relations services. 79418000 - Procurement consultancy services. 79419000 - Evaluation consultancy services. 79421000 - Project-management services other than for construction work. 79430000 - Crisis management services.
   
Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Pricing / Weighting: 30
Quality criterion - Name: Social Value / Weighting: 10
Quality criterion - Name: Quality / Weighting: 60


   

Submission

Enquiry deadline: 20/10/2025 Time: 14:00Tender submission deadline: 03/11/2025 Time: 17:00
Submission address and any special instructions: https://www.delta-esourcing.com
An electronic auction will be used: No
Languages that may be used for submission: English, Award decision date (estimated): 05/01/2026

Procedure

Procedure type: Open procedure

Contracting authority

       Kent County Council (t/a Procurement Services), PYCX-4938-CCHM
       1 Abbey Wood Road, West Malling, ME19 4YT, United Kingdom
       Email: jennifer.ware@csltd.org.uk
       Contact: Jennifer Ware

Organisation type: REGIONAL_AUTHORITY
Devolved regulations that apply: None