UK-West Malling, Kent: Travel services.

Scope

Description: This framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking a range of travel solutions enabling customers to research, book, and manage all their travel requirements along with any additional supporting services they require. The framework is split into 3 Lots.
Lot 1: Core Travel Services
Lot 1 covers all essential travel booking services, including but not limited to:
Accommodation
•Guesthouses, hotels, serviced apartments
Air Travel
•Baggage handling
•Domestic and international flights
•Inflight meals
•Online check-in
•Ticketing options
Ground Transport
•Car rentals
•Coach travel
•Ferry services
•Parking arrangements
•Taxi transfers
Rail Travel
•Advance and flexible tickets
•Digital ticketing
•Railcards
•Seat reservations
In addition to offering the above essential services, Customers may require additional services including, but not limited to:
Travel Management and Support Services
•Accessibility and inclusivity features
•Airport lounge access
•Carbon emissions reporting and offsetting
•Consolidated invoicing
•Currency exchange
•Real-time analytics
•Social value delivery
•Special assistance
•Traveller tracking and alerts
•Travel visas and passport services
•VIP services
Lot 2: Event and Venue Services
Lot 2 supports Customers with the planning and delivery of meetings, conferences, and events. services include, but are not limited to:
Core Services
•Delegate and guest management
•Event planning and logistics
•Marketing and communications
•Pre- and post-event support
•Technical setup (e.g., AV equipment, staging)
•Venue sourcing

In addition to offering the above essential services, Customers may require additional services including, but not limited to:
Support Services
•Accessibility and inclusivity features
•Consolidated invoicing
•Social value delivery
•Special assistance
•VIP services

Lot 3: Emergency Accommodation Services
Lot 3 provides 24/7 emergency accommodation services with rapid response capabilities. Key features include but are not limited to:
24/7 Emergency Response and Rapid Turnaround
•Dedicated, experienced team available around the clock
•Non-arrival reporting
•Rapid turnaround times for emergency requests
Safeguarding Standards and SLAs
•DBS checks for key personnel at accommodation providers
•Hotel safeguarding checks (risk assessments, food hygiene ratings, health & safety compliance)
•Non-arrival policies and duty of care protocols
•PREVENT training delivered to frontline hotel staff
•Tiered escalation procedures for on-site incidents
•Tailored support for vulnerable groups (e.g., under-18s, survivors of abuse, individuals with complex needs)
Location Vetting and Risk Assessment
•Property reviews for safety, accessibility, and suitability
•Specialist placements (e.g., pet-friendly units, family-safe self-accommodation)
Pseudonymous Bookings and Identity Protection
•Ability to make pseudonymous bookings to protect guest identity
•Discreet specification of gender, cultural, and safeguarding considerations at booking
Under-18s and Apprenticeship Placements
•Specialist protocols for younger or vulnerable learners
•Matching by age, gender, and dietary requirements
•Curfew expectations and access to leisure spaces
•Accommodation providers briefed on duty of care requirements from the outset

This is not an exhaustive list as any additional services will be dependent on the specific requirements of the Customer.
To view this notice, please click here:
https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=1011856291

Total value (estimated):

GBP 50,000,000 excluding VAT GBP 60,000,000 including VAT

Lots

Lot 1 : Core Travel Services
Description: Lot 1 covers all essential travel booking services, including but not limited to:
Accommodation
•Guesthouses, hotels, serviced apartments
Air Travel
•Baggage handling
•Domestic and international flights
•Inflight meals
•Online check-in
•Ticketing options
Ground Transport
•Car rentals
•Coach travel
•Ferry services
•Parking arrangements
•Taxi transfers
Rail Travel
•Advance and flexible tickets
•Digital ticketing
•Railcards
•Seat reservations
In addition to offering the above essential services, Customers may require additional services including, but not limited to:
Travel Management and Support Services
•Accessibility and inclusivity features
•Airport lounge access
•Carbon emissions reporting and offsetting
•Consolidated invoicing
•Currency exchange
•Real-time analytics
•Social value delivery
•Special assistance
•Traveller tracking and alerts
•Travel visas and passport services
•VIP services
Value (estimated):
GBP 30,000,000 excluding VAT GBP 36,000,000 including VAT
Contract dates (estimated)
01/07/2026 to 30/06/2030
CPV Classifications:
63515000 - Travel services. 63516000 - Travel management services. 79997000 - Business travel services.

Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Price / Weighting: 30
Quality criterion - Name: Technical / Weighting: 60
Quality criterion - Name: Social Value / Weighting: 10



Lot 2 : Event and Venue Services
Description: Lot 2 supports Customers with the planning and delivery of meetings, conferences, and events. services include, but are not limited to:
Core Services
•Delegate and guest management
•Event planning and logistics
•Marketing and communications
•Pre- and post-event support
•Technical setup (e.g., AV equipment, staging)
•Venue sourcing

In addition to offering the above essential services, Customers may require additional services including, but not limited to:
Support Services
•Accessibility and inclusivity features
•Consolidated invoicing
•Social value delivery
•Special assistance
•VIP services
Value (estimated):
GBP 10,000,000 excluding VAT GBP 12,000,000 including VAT
Contract dates (estimated)
01/07/2026 to 30/06/2030
CPV Classifications:
79952000 - Event services.

Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Price / Weighting: 30
Quality criterion - Name: Technical / Weighting: 60
Quality criterion - Name: Social Value / Weighting: 10



Lot 3 : Emergency Accommodation Services
Description: Lot 3 provides 24/7 emergency accommodation services with rapid response capabilities. Key features include but are not limited to:
24/7 Emergency Response and Rapid Turnaround
•Dedicated, experienced team available around the clock
•Non-arrival reporting
•Rapid turnaround times for emergency requests
Safeguarding Standards and SLAs
•DBS checks for key personnel at accommodation providers
•Hotel safeguarding checks (risk assessments, food hygiene ratings, health & safety compliance)
•Non-arrival policies and duty of care protocols
•PREVENT training delivered to frontline hotel staff
•Tiered escalation procedures for on-site incidents
•Tailored support for vulnerable groups (e.g., under-18s, survivors of abuse, individuals with complex needs)
Location Vetting and Risk Assessment
•Property reviews for safety, accessibility, and suitability
•Specialist placements (e.g., pet-friendly units, family-safe self-accommodation)
Pseudonymous Bookings and Identity Protection
•Ability to make pseudonymous bookings to protect guest identity
•Discreet specification of gender, cultural, and safeguarding considerations at booking
Under-18s and Apprenticeship Placements
•Specialist protocols for younger or vulnerable learners
•Matching by age, gender, and dietary requirements
•Curfew expectations and access to leisure spaces
•Accommodation providers briefed on duty of care requirements from the outset

This is not an exhaustive list as any additional services will be dependent on the specific requirements of the Customer.
Value (estimated):
GBP 10,000,000 excluding VAT GBP 12,000,000 including VAT
Contract dates (estimated)
01/07/2026 to 30/06/2030
CPV Classifications:
63515000 - Travel services. 63516000 - Travel management services. 79997000 - Business travel services.

Contract can be extended:
No

Extension Date:


Delivery regions:
Not Provided
Award criteria:
Quality criterion - Name: Price / Weighting: 30
Quality criterion - Name: Technical / Weighting: 60
Quality criterion - Name: Social Value / Weighting: 10

Submission

Enquiry deadline: 06/03/2026 Time: 17:00Tender submission deadline: 02/04/2026 Time: 17:00
Submission address and any special instructions: https://csg.delta-esourcing.com/respond/YC3EG4Y5KB
An electronic auction will be used: No
Languages that may be used for submission: English, Award decision date (estimated): 22/05/2026

Procedure

Procedure type: Open procedure

Contracting authority

Kent County Council (t/a Procurement Services), PYCX-4938-CCHM
1 Abbey Wood Road, West Malling, Kent, ME19 4YT, United Kingdom
Tel. 01622942841, Email: people&professionalservices@csltd.org.uk
Contact: Sobia Asad

Organisation type: MINISTRY
Devolved regulations that apply: None