Procurement Services: Communications Solution and Telephony Services

Contracting authority

Contracting authority:

Kent County Council trading as Procurement Services

Public Procurement Organisation Number:

PYCX-4938-CCHM

Address:

1 Abbey Wood Road
West Malling
ME19 4YT
UK

Contact name:

Jennifer Ware

Email:

Jennifer.Ware@csltd.org.uk

Telephone:

Not provided

Website:

Not provided

Organisation type:

REGIONAL_AUTHORITY

Devolved regulations that apply:

None

Procedure

Procedure type:

Open procedure

Preliminary market engagement conducted:

Yes

Tenders received:

0

Tenders assessed:

0

Tenders from SMEs:

0

Tenders from VCSEs:

0

Special regime:

None

Scope

Title:

Communications Solution and Telephony Services

Reference number:

Y26015

Main procurement category:

SERVICES

Description:

This Framework will provide a compliant and efficient route for UK public sector organisations to procure communications and telephony-related goods, services, and solutions.
The Framework enables the public sector to modernise communication systems, supporting the transition from legacy telephony infrastructures (such as PSTN and ISDN) to secure, digital, and cloud-based technologies. It is designed to deliver interoperability, resilience, and value for money across public sector estates.
The Framework is structured into five Lots designed to reflect real operational needs and encourage participation from organisations of all sizes including SMEs, VCSEs, and consortia. Bidders will be expected to be able to provide all services listed within each Lot, this could either be directly or via sub contractors/partners. Bidders can bid for any amount of Lots and do not have to provide all five Lots.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://csg.delta-esourcing.com/tenders/UK-UK-West-Malling:-Communications-network./D9F36UG24Q

To respond to this opportunity, please click here:
https://csg.delta-esourcing.com/respond/D9F36UG24Q

CPV classifications:

32412000 - Communications network.

32412100 - Telecommunications network.

32500000 - Telecommunications equipment and supplies.

32510000 - Wireless telecommunications system.

32520000 - Telecommunications cable and equipment.

32521000 - Telecommunications cable.

32522000 - Telecommunications equipment.

32523000 - Telecommunications facilities.

32524000 - Telecommunications system.

32530000 - Satellite-related communications equipment.

32531000 - Satellite communications equipment.

32570000 - Communications equipment.

32571000 - Communications infrastructure.

32572000 - Communications cable.

32572100 - Communications cable with multiple electrical conductors.

32572200 - Communications cable with coaxial conductors.

32572300 - Communications cable for special applications.

32573000 - Communications control system.

32581000 - Data-communications equipment.

45232332 - Ancillary works for telecommunications.

45314000 - Installation of telecommunications equipment.

48219700 - Communications server software package.

48511000 - Desktop communications software package.

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment.

50330000 - Maintenance services of telecommunications equipment.

50331000 - Repair and maintenance services of telecommunications lines.

50332000 - Telecommunications-infrastructure maintenance services.

50333000 - Maintenance services of radio-communications equipment.

51300000 - Installation services of communications equipment.

64000000 - Postal and telecommunications services.

64200000 - Telecommunications services.

64225000 - Air-to-ground telecommunications services.

64227000 - Integrated telecommunications services.

72212511 - Desktop communications software development services.

Total value (estimated):

GBP 100,000,000 excluding VAT

GBP 120,000,000 including VAT

Maximum number of lots a supplier can bid for:

Not provided

Maximum number of lots a supplier can be awarded:

Not provided

Description of how multiple lots may be awarded:

Not provided

Lots

Description:

Covers cloud and hybrid telephony platforms, VoIP, SIP trunking, PBX replacement, softphones, and integrated UC services (voice, video, messaging). Includes migration, configuration, licensing, optional managed service and AI-enabled communications capabilities such as intelligent call routing, virtual assistants, speech analytics, transcription, meeting insights, and workflow automation.

Main procurement category:

SERVICES

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 20,000,000 excluding VAT

GBP 24,000,000 including VAT

Contract dates (estimated):

01/10/2026 to 30/09/2030

CPV classifications:

48000000 - Software package and information systems.

64000000 - Postal and telecommunications services.

72000000 - IT services: consulting, software development, Internet and support.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Quality / Weighting: 60

Name: Price / Weighting: 30

Name: Social Value / Weighting: 10

Description:

Provides omnichannel contact centre platforms including voice, chat, email, social, IVR, routing, analytics, workforce management, and quality monitoring. Supports cloud CCaaS, hybrid, on premise upgrades and AI and automation technologies such as chatbots, virtual agents, conversational AI, speech and sentiment analytics, predictive routing, agent assist, knowledge management, and automated customer journeys.

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 20,000,000 excluding VAT

GBP 24,000,000 including VAT

Contract dates (estimated):

01/10/2026 to 30/09/2030

CPV classifications:

48000000 - Software package and information systems.

72000000 - IT services: consulting, software development, Internet and support.

79000000 - Business services: law, marketing, consulting, recruitment, printing and security.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Quality / Weighting: 60

Name: Price / Weighting: 30

Name: Social Value / Weighting: 10

Description:

Includes mobile voice/data contracts, SIMs, device management, fixed line voice services, PSTN/ISDN replacement, tariffs, roaming controls, and managed mobility services.

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 20,000,000 excluding VAT

GBP 24,000,000 including VAT

Contract dates (estimated):

01/10/2026 to 30/09/2030

CPV classifications:

48000000 - Software package and information systems.

72000000 - IT services: consulting, software development, Internet and support.

64000000 - Postal and telecommunications services.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Quality / Weighting: 60

Name: Price / Weighting: 30

Name: Social Value / Weighting: 10

Description:

Covers broadband, leased lines, WAN/LAN, SD WAN, Wi Fi, and associated network hardware (routers, switches, firewalls). Includes installation, monitoring, and managed network services.

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 20,000,000 excluding VAT

GBP 24,000,000 including VAT

Contract dates (estimated):

01/10/2026 to 30/09/2030

CPV classifications:

72000000 - IT services: consulting, software development, Internet and support.

64000000 - Postal and telecommunications services.

32000000 - Radio, television, communication, telecommunication and related equipment.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Quality / Weighting: 60

Name: Price / Weighting: 30

Name: Social Value / Weighting: 10

Description:

Encompasses installation, configuration, monitoring, break/fix, managed services, telecoms audits, strategy development, optimisation reviews, and compliance assessments.

Suitable for SMEs:

Yes

Suitable for VCSEs:

Yes

Value (estimated):

GBP 20,000,000 excluding VAT

GBP 24,000,000 including VAT

Contract dates (estimated):

01/10/2026 to 30/09/2030

CPV classifications:

72000000 - IT services: consulting, software development, Internet and support.

79000000 - Business services: law, marketing, consulting, recruitment, printing and security.

50000000 - Repair and maintenance services.

Contract can be extended:

No

Delivery regions:

Not provided

Award criteria:

Name: Quality / Weighting: 60

Name: Price / Weighting: 30

Name: Social Value / Weighting: 10

Documents

Associated tender documents:

Not provided

Technical specifications:

Not provided

Submission

Enquiry deadline:

06/08/2026 Time: 14:00

Tender submission deadline:

17/08/2026 Time: 17:00

Submission address and any special instructions:

For more information about this opportunity, please visit the Commercial Service Group Procurement Portal portal at: https://csg.delta-esourcing.com/tenders/UK-West-Malling:-Communications-network./D9F36UG24Q

To respond to this opportunity, please click here: https://csg.delta-esourcing.com/respond/D9F36UG24Q

If you experience any technical difficulties from accessing the above url, then please contact the Delta eSourcing Helpdesk on call 0800 923 9236 or email helpdesk@delta-esourcing.com.

An electronic auction will be used:

No

Languages that may be used for submission:

English

Award decision date (estimated):

18/09/2026

Other information

Legal and financial capacity conditions of participation:

Not provided

Technical ability conditions of participation:

Not provided

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP):

Not provided

Government Procurement Agreement (GPA):

Not provided

A conflicts assessment has been prepared and revised:

Yes

Other organisations