Commercial Services has published this notice through Delta eSourcing
| Notice Summary |
|---|
| Title: | Provision of HR website and associated services |
| Notice type: | UK5: Transparency notice |
| Authority: | Commercial Services |
| Nature of contract: | Not applicable |
| Procedure: | Direct award |
| Short Description: | Procurement of a cloud-based sales, marketing, and customer relationship management (CRM) platform incorporating an integrated content management system (CMS). Required to manage marketing campaigns, capture and track sales leads, automate communications, and host and maintain website content. Within this procurement, the system supports the organisation’s sales and marketing functions by providing a secure, GDPR-compliant, all-in-one platform that enables efficient lead management, campaign analytics, and website performance tracking. This ensures a consistent, data-driven approach to customer engagement, enhances service visibility, and improves value for money through automation and integration across marketing and sales processes. |
| Published: | 03/11/2025 15:47 |
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Contracting authority
- Contracting authority:
- Kent County Council (t/a HR Connect)
- Public Procurement Organisation Number:
- PYCX-4938-CCHM
- Address:
1 Abbey Wood Road, Kings Hill
West Malling
ME19 4YT
UK- Contact name:
- Not provided
- Email:
- csgprocurement@csltd.org.uk
- Telephone:
- +448081685808
- Website:
- Not provided
- Organisation type:
- REGIONAL_AUTHORITY
- Devolved regulations that apply:
- None
Procedure
- Procedure type:
Direct award
Scope
- Title:
- Provision of HR website and associated services
- Reference number:
- Not provided
- Description:
- Procurement of a cloud-based sales, marketing, and customer relationship management (CRM) platform incorporating an integrated content management system (CMS). Required to manage marketing campaigns, capture and track sales leads, automate communications, and host and maintain website content.
Within this procurement, the system supports the organisation’s sales and marketing functions by providing a secure, GDPR-compliant, all-in-one platform that enables efficient lead management, campaign analytics, and website performance tracking. This ensures a consistent, data-driven approach to customer engagement, enhances service visibility, and improves value for money through automation and integration across marketing and sales processes.
To view this notice, please click here:
https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=987838242
Participation
- Suitable for SMEs:
- No
- Suitable for VCSEs:
- No
Lots
- Description:
- Not provided
- Main procurement category:
- SERVICES
- Above threshold:
- No
- Suitable for SMEs:
- No
- Suitable for VCSEs:
- No
- Contract dates (estimated):
- 04/11/2025 to 25/08/2026
- CPV classifications:
72000000 - IT services: consulting, software development, Internet and support.- Contract can be extended:
- No
- Delivery regions:
Not provided
Suppliers
Lot 1
- Title:
- Not provided
- Supplier:
- Hubspot UK Holdings Limited
- Companies House:
- 11717417
- Address:
3RD FLOOR, 1 ASHLEY ROAD, ALTRINCHAM
Cheshire
WA14 2DT
UK- Email:
- rcolleran@hubspot.com
- Telephone:
- Not provided
- Small or medium-sized enterprise (SME):
- No
- Voluntary, community or social enterprise (VCSE):
- No
- Supported employment provider:
- No
- Public service mutual:
- No
Documents
- Associated tender documents:
Not provided- Technical specifications:
Not provided
Contract Terms
- Contract terms:
- Not provided
- A conflicts assessment has been prepared and revised:
- Yes
Direct Award Justification
- Allowed by statutory instrument:
- No
- Direct award justifications:
Additional or repeat - extension- Justification description:
- HR Connect entered into a contractual relationship with HubSpot for a two-year period in September 2023, which expire in September 2025.
The current system is continuing to be embedded within the business and currently meets the needs of the business.
Due to the expiry of the minimum contract term, quotes were sought from a number of suppliers.
Two delivered quotations for services, however a third quote was not received.
This will be remediated by starting a process in January 2026 to compliantly secure a provider from September 2026 at the end of the proposed HubSpot contract.
The extension is for 12 months, September 2025 to August 2026. A compliant tender process will be conducted in advance of the expiry of the contract in
August 2026.
- Special regime:
None
Other organisations
Not provided