UK-West Malling: Business and management consultancy and related services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Kent County Council (T/a Procurement Services)
1 Abbey Wood Road, West Malling, ME19 4YT, United Kingdom
Tel. +44 8081685808, Email: csgprocurement@csltd.org.uk
Main Address: https://www.commercialservices.org.uk/, Address of the buyer profile: https://www.commercialservices.org.uk/
NUTS Code: UK

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: Yes

I.4)Type of the contracting authority:
Regional or local authority

I.5) Main activity:
General public services

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: Supply of Business Support Services Y25005
Reference number: Y25005

II.1.2) Main CPV code:
79400000 - Business and management consultancy and related services.


II.1.3) Type of contract: SERVICES

II.1.4) Short description: This Framework will cover the provision of business support Services to help organisations with maintaining internal operations, ensuring a smooth workflow, compliance and overall efficiency.

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 750,000,000

Currency:GBP

II.2) Description

II.2.2) Additional CPV code(s):
79410000 - Business and management consultancy services.
79411100 - Business-development consultancy services.
79900000 - Miscellaneous business and business-related services.
72000000 - IT services: consulting, software development, Internet and support.
79631000 - Personnel and payroll services.
79414000 - Human resources management consultancy services.


II.2.3) Place of performance
Nuts code:
UK - UNITED KINGDOM

Main site or place of performance:
UNITED KINGDOM


II.2.4) Description of the procurement: This Framework will cover the provision of business support Services to help organisations with maintaining internal operations, ensuring a smooth workflow, compliance and overall efficiency. Awarded Suppliers will be expected be able to provide all of the below requirements, including but not limited to:

•Advisory and Consultancy services
•Aged debt recovery
•Audit services
•Compliance services
•Customer service solutions
•Financial services
•HR services
•IT services
•Operational support
•Payroll
•Procurement Services including Contract Management
•Project Management
•Source-to-pay
•Workplace automation and digitalisation

II.2.5) Award criteria:
Quality criterion - Name: Delivering the Framework Agreement / Weighting: 35
Quality criterion - Name: Delivering the Service and Account Management / Weighting: 45
Quality criterion - Name: Standards, Regulations and Policies / Weighting: 10
Quality criterion - Name: Social Value / Weighting: 10

Cost criterion - Name: Price / Weighting: 0


II.2.11) Information about options
Options: No


II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Open


IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: Yes


IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2025/S 000-003706



IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: Y25005
Lot Number: Not Provided
Title: Business Support Services

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 27/11/2025

V.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 8 (SME - as defined in Commission Recommendation 2003/361/EC)
Number of tenders received from tenderers from other EU Member States: Not Provided
Number of tenders received from tenderers from non-EU Member States: Not Provided
Number of tenders received by electronic means: 13

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: Yes

Contractor (No.1)
Capita Business Services Ltd, 02299747
First Floor, 2 Kingdom St, Paddington, London, W2 6BD, United Kingdom
NUTS Code: UK
The contractor is an SME: No

Contractor (No.2)
Commercial Services Kent Ltd, 05858177
1 Abbey Wood Rd, Kings Hill, West Malling, ME19 4YT, United Kingdom
NUTS Code: UK
The contractor is an SME: No

Contractor (No.3)
Serco Ltd, 00242246
Serco House, 16 Bartley Wood Business Park, Hook, RG27 9UY, United Kingdom
NUTS Code: UK
The contractor is an SME: No

Contractor (No.4)
Payroll Easy, 12598800
Henleaze House Business Centre, 13 Harbury Rd, Bristol, BS9 4PN, United Kingdom
NUTS Code: UK
The contractor is an SME: Yes

Contractor (No.5)
Liberata UK Ltd, 01238274
2nd Floor Front, 60 Cheapside, London, EC2V 6AX, United Kingdom
NUTS Code: UK
The contractor is an SME: No

Contractor (No.6)
TIAA Ltd, 04546319
Artillery House, Fort Fareham, Newgate Lane, Fareham, PO14 1AH, United Kingdom
NUTS Code: UK
The contractor is an SME: Yes

Contractor (No.7)
Investigo Ltd, 04803377
10 Bishops Square, London, E1 6EG, United Kingdom
NUTS Code: UK
The contractor is an SME: No

Contractor (No.8)
Issured Ltd, 08860437
Unit 18, First Floor Office Suite, Unit 18, Bradbourne Drive, Milton Keynes, MK7 8BE, United Kingdom
NUTS Code: UK
The contractor is an SME: Yes

Contractor (No.9)
UHY Consultancy Ltd, 12661041
9-11 Vittoria St, Birmingham, B1 3ND, United Kingdom
NUTS Code: UK
The contractor is an SME: Yes

Contractor (No.10)
VE3 Global Ltd, 07343436
86-90 Paul Street, London, EC2A 4NE, United Kingdom
NUTS Code: UK
The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: Not Provided
Lowest offer: 1 / Highest offer: 750,000,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No


Award Of Contract (No.2)

Contract No: Not Provided
Lot Number: Not Provided
Title: Business Support Services

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 27/11/2025

V.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 8 (SME - as defined in Commission Recommendation 2003/361/EC)
Number of tenders received from tenderers from other EU Member States: Not Provided
Number of tenders received from tenderers from non-EU Member States: Not Provided
Number of tenders received by electronic means: 13

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: Yes

Contractor (No.1)
Posterity Global Ltd, 15845745
Sbarc Spark, Maindy Rd, Cardiff, CF24 4HQ, United Kingdom
NUTS Code: UK
The contractor is an SME: Yes

Contractor (No.2)
Sailotech UK Ltd, 14938116
2 Cowper Close, Barrow in Furness, LA14 5SQ, United Kingdom
NUTS Code: UK
The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: Not Provided
Lowest offer: 1 / Highest offer: 750,000,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: To view this notice, please click here:
https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=997389187
VI.4) Procedures for review

VI.4.1) Review body
Kent County Council (T/a Procurement Services)
1 Abbey Wood Rd, Kings Hill, West Malling, ME19 4YT, United Kingdom

VI.4.2) Body responsible for mediation procedures
Commercial Services Group
West, ME19 4YT, United Kingdom

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Not Provided

VI.5) Date of dispatch of this notice: 02/12/2025